Effective Date: January 2026 | Last Updated: January 2026
Your Privacy Matters: duetqq is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains in detail how we collect, use, store, and safeguard your data when you use our online gaming services.

1. Introduction and Scope

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by duetqq, the online gaming platform operating at duetqq.cam. By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this policy.

duetqq operates in compliance with applicable Indonesian data protection laws and international privacy standards. We are dedicated to maintaining the confidentiality, integrity, and security of all personal information entrusted to us by our users.

This policy applies to all users of duetqq services, including Indonesian residents accessing our platform through desktop computers, mobile devices, or any other internet-enabled technology. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of our services and refrain from creating an account.

2. Information We Collect

duetqq collects various types of personal information necessary to provide our gaming services, verify your identity, process transactions, prevent fraud, and enhance your user experience. The categories of information we collect include:

2.1 Registration Information

When you create a duetqq account, we collect the following mandatory information:

  • Full legal name as it appears on your Indonesian identity card (KTP)
  • Date of birth to verify you meet the minimum age requirement of 21 years
  • Email address for account communications and service notifications
  • Mobile phone number for account security and customer support
  • Residential address including city, province, and postal code
  • Username and password for account access
  • Preferred language and currency settings

2.2 Identity Verification (KYC) Information

To comply with anti-money laundering regulations and prevent underage gambling, duetqq requires identity verification documents including:

  • Government-issued Indonesian identity card (KTP) or passport
  • Proof of address documents such as utility bills or bank statements
  • Selfie photographs holding your ID for additional verification when necessary
  • Additional documentation if requested to resolve discrepancies or security concerns

2.3 Financial Information

To process deposits and withdrawals, we collect payment-related information including:

  • Indonesian bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and other supported banks
  • E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
  • Transaction history including deposit amounts, withdrawal requests, and processing times
  • Payment method preferences and default settings

Important: duetqq does not store your complete bank account numbers or e-wallet passwords on our servers. Sensitive financial data is encrypted and tokenized by our certified payment processors.

2.4 Gaming Activity Information

We automatically collect information about your use of duetqq services, including:

  • Game play history including games played, bet amounts, win/loss records, and session durations
  • Sports betting activity including markets selected, odds accepted, and settlement results for football (bandar bola), badminton, and other sports
  • Togel (lottery) betting patterns including markets played (Singapore, Hongkong, Sydney, Macau) and bet types selected
  • Sabung ayam (cockfighting) viewing and betting activity
  • Bonus claims, wagering progress, and promotional participation
  • Customer support interactions including chat transcripts and email correspondence

2.5 Technical and Device Information

When you access duetqq, our systems automatically collect technical information including:

  • IP address and approximate geographic location
  • Device type, operating system, and browser information
  • Screen resolution and device identifiers
  • Access times, referring URLs, and pages visited
  • Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

duetqq uses the personal information we collect for the following legitimate business purposes:

3.1 Service Delivery

  • Creating and maintaining your duetqq account
  • Processing deposits and withdrawals through Indonesian banks and e-wallets
  • Providing access to casino games, live dealer experiences, sports betting, togel, and sabung ayam
  • Managing bonuses, promotions, and VIP program benefits
  • Delivering customer support services via live chat, email, and WhatsApp

3.2 Identity Verification and Security

  • Verifying your age and identity to prevent underage gambling
  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Monitoring account activity for suspicious behavior or terms violations
  • Protecting against unauthorized access and data breaches
  • Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations

3.3 Communication and Marketing

  • Sending service-related notifications about account activity, deposits, withdrawals, and bonuses
  • Providing promotional offers, new game announcements, and exclusive VIP rewards (with your consent)
  • Conducting customer satisfaction surveys and collecting feedback
  • Responding to inquiries and support requests

3.4 Platform Improvement

  • Analyzing user behavior to improve website performance and game selection
  • Optimizing mobile experience and payment processing efficiency
  • Developing new features based on user preferences and feedback
  • Conducting internal research and analytics

4. Information Sharing and Disclosure

duetqq does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers

We share necessary information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment processors for Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallet transactions (OVO, DANA, GoPay)
  • Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe
  • Identity verification services for KYC compliance
  • Customer support platform providers
  • Cloud hosting and data storage providers

All service providers are contractually bound to protect your information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by Indonesian law, court order, or government regulation, or when necessary to:

  • Comply with legal obligations or respond to lawful requests from authorities
  • Protect duetqq's rights, property, and safety
  • Prevent fraud, money laundering, or other illegal activities
  • Enforce our Terms & Conditions and other policies

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security Measures

duetqq employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Security Measure Description
SSL Encryption 256-bit SSL encryption for all data transmission between your device and our servers
Secure Servers Data stored on access-controlled servers in secure facilities with 24/7 monitoring
Firewall Protection Advanced firewall systems to prevent unauthorized network access
Password Hashing Account passwords encrypted using industry-standard hashing algorithms
Regular Security Audits Periodic security assessments and vulnerability testing
Access Controls Strict employee access policies limiting data access to authorized personnel only

While we implement robust security measures, no internet transmission or electronic storage system is 100% secure. Users are responsible for maintaining the confidentiality of their account credentials and should immediately report any suspected unauthorized access to our customer support team.

6. Data Retention

duetqq retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods include:

  • Account Information: Retained for the duration of account activity plus 5 years after account closure
  • Transaction Records: Retained for 7 years to comply with financial regulations
  • KYC Documents: Retained for 5 years after account closure
  • Communication Records: Retained for 3 years for customer service quality assurance
  • Marketing Preferences: Retained until you withdraw consent or request deletion

When personal information is no longer necessary for these purposes, we securely delete or anonymize it in accordance with applicable data protection laws.

7. Your Privacy Rights

As a duetqq user, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Right to Restrict Processing: Request limitation of how we use your information
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Withdraw Consent: Opt out of marketing communications or withdraw previously given consent
  • Right to Object: Object to processing of your data for specific purposes

To exercise any of these rights, please contact our customer support team via live chat, email ([email protected] - display only), or through your account settings. We will respond to your request within 30 days and may require identity verification before processing certain requests.

8. Cookies and Tracking Technologies

duetqq uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

We use the following types of cookies:

  • Essential Cookies: Necessary for website functionality, account login, and security features
  • Performance Cookies: Collect anonymous usage data to improve site performance
  • Functional Cookies: Remember your language, currency, and other preferences
  • Marketing Cookies: Track your browsing activity to deliver relevant promotional offers (with your consent)

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

9. Third-Party Links

duetqq may contain links to third-party websites, including game provider sites and payment processor pages. This Privacy Policy applies only to information collected by duetqq. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

duetqq services are strictly restricted to individuals aged 21 years or older, in compliance with Indonesian gambling age restrictions. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone below the legal age, we will immediately delete such information and close the associated account.

Parents or guardians who believe their child has provided personal information to duetqq should contact our support team immediately.

11. International Data Transfers

While duetqq primarily operates within Indonesia, some of our service providers and data processing facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

  • Contractual data protection clauses with service providers
  • Compliance with applicable data transfer regulations
  • Use of secure, encrypted transmission protocols

12. Changes to This Privacy Policy

duetqq reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and may provide additional notice through email or prominent website notification.

Your continued use of duetqq services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how duetqq handles your personal information, please contact us through the following channels:

  • Email: [email protected] (display only, not a clickable link)
  • Live Chat: Available 24/7 on the duetqq website
  • WhatsApp: Contact details available through our customer support page

Our Indonesian-speaking customer support team is available around the clock to address your privacy concerns and assist with any data-related requests.

256-Bit SSL Encryption

All data transmitted between your device and duetqq servers is protected by bank-grade encryption technology.

Secure Data Storage

Your personal information is stored on access-controlled servers in secure facilities with 24/7 monitoring and protection.

No Data Selling

duetqq never sells, rents, or trades your personal information to third parties for marketing purposes.

KYC Compliance

Strict identity verification procedures to prevent fraud, underage gambling, and money laundering activities.

Your Privacy Rights

Access, correct, or delete your personal data at any time. Full control over your information and marketing preferences.

24/7 Privacy Support

Our Indonesian-speaking support team is always available to address your privacy concerns and data requests.

Compliance Commitment: duetqq operates in full compliance with Indonesian data protection regulations and international privacy standards. Your trust is our priority, and we continuously invest in security infrastructure to keep your information safe.

Questions About Your Privacy?

Our customer support team is ready to answer any questions about how duetqq protects and manages your personal information